charles ware morris minors

Discuss anything Morris Minor related.
LouiseM
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Re: charles ware morris minors

Postby LouiseM » Sun Nov 28, 2010 7:47 pm

SGTBILKO wrote:What's happening? This thread starting by complimenting the good services of a company by taking pot-shots at them. Is this allowed? Is it fair?
Is it fair? No it isn’t. A new member has praised the service he has received, which he is very happy with, and he is perfectly entitled to do so. Yet others have disagreed that the service was good and implied that the company concerned must have used sub standard parts. All of these comments are purely conjecture and speculation as without a detailed examination of the cylinder head it is not known exactly what caused the problem.
plastic_orange wrote:They'll need quite a few positives to combat the negatives of late. Hope they're learning and listening. Strange that i't's non UK residents and moderators defending them though.
Strange how it is always the same few people (including non UK residents) who keep posting insinuating remarks and negative comments about the same company, despite never having actually used their services themselves. It’s almost as though it’s all being orchestrated. There’s even a thread elsewhere, commenting on this thread, speculating on how long it will be before it gets moderated. It’s a shame that more effort isn’t spent on offering useful advice to other Minor owners rather than deliberately trying to disrupt this message board. As for the moderators ‘defending’ the company, at the end of the day we’re here to ensure that people comply with the T&C’s and the same 'defending' would apply to any company or individual who has been subjected to such remarks. It seems that responding to unfounded, unproved comments in order to add some balance, fairness and common sense to a thread is considered by some to be almost a crime :roll:

I have never used the company in question myself - wrong side of the country for me - but I haven’t read or heard anything negative about their unleaded cylinder heads or their parts service. As has already been said, parts can and do fail, but are usually just replaced, so it is rare for a company to go above and beyond this service. I don’t suppose that there’s any Minor specialist who hasn’t had to replace faulty parts - I’ve had to send a few back myself to various traders over the years - but invariably the problems have been caused during the manufacturing process rather than by the trader who supplied the part. Philip, as an actual customer, is very pleased with the service he received so really it’s neither here nor there whether others feel that the service he received was somehow deficient. It’s how he feels about the service he received that counts. So Philip, thank you for posting up details of the service provided as it is always good to receive recent, first hand comment from those who have actually used the services of a trader rather than insinuation and negativity from those who have not. As has been said before on numerous occasions, the best recommendations are always those based on word of mouth from someone who has actually used the trader in question.

And as no-one has said it yet, welcome to the message board and sorry that your first post here may not have received the response that you had hoped. Maybe you could post up a photo of your car and tell us a bit about it as we like to see photo's from new members :D


Eric - 1971 Traveller

plastic_orange
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Re: charles ware morris minors

Postby plastic_orange » Sun Nov 28, 2010 8:11 pm

As far as I'm aware this is the first time I have made any form of criticism toward Charles Ware. I've got to take the balanced view that there appears to be some intrinsic problem with this company given the reports within the Minor community. Granted they sorted the problem out, but it really shouldn't have happened in the first place.
I visited the company a good few years ago and yes I have bought stuff from them with no problems, but as I said this was years ago, and things change.
Moderators on here seem to 'speculate' that all is well with Charles Ware, and as for the comment about not offering advice and assistance to fellow members on here I find a totally disingenous comment not befitting a moderator.

Pete
[img]http://img.photobucket.com/albums/v436/sinky_aps/4e634210.jpg[/img] [img]http://img.photobucket.com/albums/v436/sinky_aps/MorrisRain4.jpg[/img]

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Re: charles ware morris minors

Postby titch » Sun Nov 28, 2010 8:30 pm

I can offer just a tiny bit to this all. I have had a value spring go in a motorcycle engine, it was fixed and when I asked about it was told that sometime springs of any type can simply not fully take to the process that the metal goes through to make them springy. It is not always possible to identify them in production and can simply be just one of those things.

I have only bought from one place I must admit, a place called Bulls Motif who I picked by shutting my eyes and pointing at the screen. My first order they accidentally sent me 5 leaf springs and not the 7 for my traveller. I called them and they were really great, sorted it and I continue to shop there.

To me anyone can smile and be a good company when its going well, what counts is how well they handle things when they go wrong. Bulls were flawless with me as CW was with the other person.

Sometimes it is just credit where credits due.

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Re: charles ware morris minors

Postby hotrodder13 » Sun Nov 28, 2010 8:44 pm

i dont know if i can say this if not delete it but first impressions are how you keep customers, some people have good luck other dont

the first and only time i went to bull motif i told them i had 7 weeks to get some tyres and they said they would have the toyo ones in, in 2 weeks, that left me with 5 to get them on the car
after 2 weeks went by i had to ring them and they said they wouldnt be in for another week, so that left me with 2 weeks

so after another week i rand and they said it will be another week, so i didnt have enough time, i asked to cancel my order and they said they were positive they would be with me next week so i didnt cancel it, week later, still no tyres

i asked to cancel it and they said ok i had to get my tyres from somewhere else with next day delevery

they then rung me 3 weeks later and said my tyres have come in and were ready for shipping ! after i canceled it
freshly painted 1275cc anda very loud big bore exhaust

bmcecosse
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Re: charles ware morris minors

Postby bmcecosse » Sun Nov 28, 2010 10:06 pm

I don't accept the idea that valve springs can sometimes 'not take' the process - and it's acceptable for them to sometimes fail! That just doesn't happen - with Quality parts - it may of course happen with sub-standard parts. Actually - I would bet that CW don't 'do' these heads themselves - they will be subcontracted out - with CW adding a mark-up. Nevertheless - they sell them under their name - and must take the stick if something goes wrong. I was just amazed at the way the original poster seemed to find it acceptable that it had gone wrong - just because CW are prepared to pay to get the replacement head fitted. Maybe they have turned over a new leaf. Time will tell.
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SGTBILKO
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Re: charles ware morris minors

Postby SGTBILKO » Sun Nov 28, 2010 10:07 pm

Is Charles Ware aware that they are being bashed by this forum? Can they defend themselves against what seem to be insubstantial and vague criticisms? I would be interested to know as my car was supplied by them.[frame]Image[/frame]

LouiseM
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Re: charles ware morris minors

Postby LouiseM » Mon Nov 29, 2010 7:31 am

SGTBILKO wrote:Is Charles Ware aware that they are being bashed by this forum? Can they defend themselves against what seem to be insubstantial and vague criticisms?
Most of the main Minor traders visit this site to read what is being posted about them. The T&C’s are as they are due to traders previously threatening court action against the Club as a result of remarks being posted here. The Club, not surprisingly, does not want to have to spend members funds on defending legal action as a result of people not adhering to the T&C's.
plastic_orange wrote:
Moderators on here seem to 'speculate' that all is well with Charles Ware, and as for the comment about not offering advice and assistance to fellow members on here I find a totally disingenous comment not befitting a moderator.
If by ‘speculating’ you mean considering the actual facts and evidence rather than just accepting what is posted on internet forums (which may or may not be true) then I suppose I do ‘speculate’. As a moderator yourself you no doubt appreciate the need to keep a messageboard running smoothly. The fact is that numerous unsubstantiated remarks and comments have had to be removed from this forum, all relating to the same company, placed by a small number of people who are fully aware that what they have posted is against the site T&C’s. The reasons behind the T&C’s have been pointed out frequently so you have to wonder about the motives of those who know that what they have posted may result in the Club possibly being subjected to legal action yet still continue to post such remarks. The same goes for those who have encouraged others to post messages here which break the T&C’s. How is this helpful to Club members and this messageboard? All the moderators want to do is to ensure that this messageboard continues to run smoothly. Everyone posting here has agreed to the T&C’s but at the end of the day no one is forced to post here if they disagree with them or for whatever reason find it hard to adhere to them.


Eric - 1971 Traveller

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Re: charles ware morris minors

Postby plastic_orange » Mon Nov 29, 2010 9:11 am

Sorry Louise, all that was commented upon was the FACT that a substandard component had been supplied by a particular supplier - one which there is some concerns about in the Minor community at the moment. Comments were also balanced by saying that their response was what anyone would expect from a supplier of defective goods.
I really can't understand why there is the sycophantic support from certain quarters regarding this matter. I did not go against T and C's as the facts are plain to see.

(Some content removed as it breaches T&C No:9 - LouiseM)

Pete
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Re: charles ware morris minors

Postby DaisyMayFozz » Mon Nov 29, 2010 9:15 am

personally, I think that if CW have had a good review, it should be said. I also think that if cw have had a bad review, it should also be said. This should apply to all of the traders as after all, this board is for promoting the preservation of the Morris Minor. However i don't think that people should be arguing over all this, after all, i think that the service that was given to philip was good, but if other people have the same problem of a valve spring breaking from charles ware, then say it, because if no one else has this problem, and it doesn't happen to him again, then whats all the fuss about???????? it was just a dodgy part, after all, most of its made in china, and most of the stuff made i china is absolute rubbish.

anyway Rant over

Chris

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Re: charles ware morris minors

Postby SGTBILKO » Mon Nov 29, 2010 10:13 am

Philip who began this thread was happy with the services he received from a certain company, all well and good. What we would have expected would have been other positive contributions to the discussion but we find that it has even started a full pitched battle between moderaters! Some discontented noises about CW have been heard elsewhere on this forum. I was wondering if they can be substantiated and the other question is, are there others out there who are happy with services or parts or cars bought from this company?

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Re: charles ware morris minors

Postby rayofleamington » Mon Nov 29, 2010 12:47 pm

are there others out there who are happy with services or parts or cars bought from this company?
Over the last 18 months, one of their vehicle resto's (a rather nice ex-Forestry commission van) has won a large shelf full of prizes at Minor rallies - that's the story of one vehicle, however the company does a LOT of work and nobody would expect a balanced view by considering one vehicle out of hundreds. Whether the trader is large or small, it has always been recommended for owners to get as much info as they can. Comments on the open forum have to be within the T&C's but nothing prevents owners from asking for private feedback, or like many others do, to ask for feedback via local branch members etc...
Some try and spin the forum T&C's as a 'conspiracy' but that is pure madness. The T&C's are there so we can keep the forum open and the club out of court. In an ideal world it would be possible to trust what people say on a forum is genuine in all cases, and traders would be less willing to sue over a comment they don't like. That's not the world we live in.

Whichever trader is used, resto work costs money and the more money/work involved, the more care should be taken by the owner to ensure the work is ok - the club has published useful recommendations about what owners should do to protect themselves from substandard work.

Regarding failure of new parts - my personal prefference is to get old stock parts instead of new - this is based on having poor quality new parts that failed or were so bad they never got fitted.

I've never heard of a Minor trader going to this length to sort out a faulty part - my expectation would be only to have the part replaced and no compensation for the other losses. In fact in a number of cases I've had to pay for the replacement part on top of the initial payment for the faulty one!
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Jan 06: The Minor SII Africa adventure: http://www.minor-detour.com
Oct 06: back from Dresden with my Trabant 601 Kombi
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where to break down next?
2013... managed to seize my 1275 just by driving it round the block :(

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Re: charles ware morris minors

Postby morrisminorbzh » Mon Nov 29, 2010 2:18 pm

"are there others out there who are happy with services or parts or cars bought from this company"

I bought my 1970 Traveller "Grommit" from Charles Ware in June 2009.

I wanted, for sentimental reasons, another Minor having learnt to drive on one in 1967-8. I'd looked around on ebay but was rather worried about what one would get for the price. Having heard of CW's Morris Minor Centre and being from Bristol this is where I decided to go. I wanted a car that I could drive away with, cross the Channel back home without the worries of breaking down because I'd bought a dud one.

I was not able to get across to Bristol to see the car before but was sent plenty of photos, given a complete description by email and had long discussions over the phone with the manager. Extra work was carried out (changing to LHD) for which I was given very clear quotes.

Once back in France being a full time resident here I had to get it registered - 1st step get the French MOT, the test centre was astonished by the good condition and up keep of "Grommit" and the work carried out by CW before delivery - she got her French MOT without any problem. 2nd step getting a registration document - no problems. "Grommit" now runs around regularly, my local garage, who specialises in historic vehicules, told me "vous-avez fait une bon affaire". I have bought spares from CW when needed, but also from other suppliers in the UK - all give a very good service.

No comparable specialist service seems to be available in France dealing for the famous makes such as Renault, Citröen, Peugeot etc. Spare parts are a problem for out of production French cars - local enthusiasts over here are amazed by the availability of spares for out of production British cars !! That's also why a bought a Minor !!

I don't regret my acquisition, I hadn't seen "Grommit" before taking delivery - perhaps I was lucky !!!

Michael[frame]Image[/frame]

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Re: charles ware morris minors

Postby SGTBILKO » Mon Nov 29, 2010 3:44 pm

It is agreable to see that there are some satisfied customers out there!

My car came from Charles Ware and I would like to add my name to that list.

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Re: charles ware morris minors

Postby ASL642 » Mon Nov 29, 2010 3:59 pm

We've bought parts from CW (the bases if you want to fit modern seats - Metro) but as they are too far away we've never used their garage services. The over the counter and 'phone service was friendly and very helpful.

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Re: charles ware morris minors

Postby dalebrignall » Mon Nov 29, 2010 5:30 pm

i got my car from cw as a rolling resto,i have had the car resprayed by them very pleased with the result.i have the car serviced and mot with and im happywith the service i have recieved with them. i have always has great service i am sure if the car broke down after work being done by them they would pick me and the car up and fix the car.they relie on repeat busniness to stay in busniness.if i have had problems with the car at home i have phoned up and been given free advice on how to get the car going ,i think it was fuel pump related ,but anyway i did what they advised and the car was fixed.this fourum is a very valuable resource,please think carefully before you decide to bash a componey i have only had excallant service from cw,i take as i find in everything .
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Re: charles ware morris minors

Postby d_harris » Mon Nov 29, 2010 6:03 pm

Im not going to "defend" CW as I've never had any dealings with them. I, like many others I expect, have heard varying reports about them and make my descisions accordingly. I would add that I have dealt with most of the major suppliers to date and none have shown themselves to be totally fault free.

There is nothing wrong whatsover with posting postive comments re a trader on here however speculation about quality of workmanship or parts is not helpful (and unless you have the parts in your hand, how can you KNOW what quality they are?) Although I agree that a valve spring should not fail, it does sound like in the OPs incident CW have done what they can to make good.


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Re: charles ware morris minors

Postby bmcecosse » Mon Nov 29, 2010 6:40 pm

Bilko - nobody is 'bashing' CW - this is a forum where we discuss Minor problems, and that's exactly what we have done. As always - there are two sides to any discussion. In this case they seem to have put right that which was wrong - well done to them, but anything less would surely have been unacceptable. It just is beyond my belief that anyone would write praise about a Company that supplied an undoubtedly expensive faulty unleaded cylinder head! However - just shows some have a lot more faith in CW than I have - based on earlier stories about the company - which can no doubt be found by searching.
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Re: charles ware morris minors

Postby Lawrenz-of-Arabia » Tue Nov 30, 2010 6:09 am

Never had any problems with Charlie Ware's crew myself.

I tend to favour Bull Motif - who've done rather well off me this year! - but have bought great parts and had great service from CW.

In fact, in the summer I needed some new brake parts urgently and it was late in the day. I can't recall the chap's name at CWs but he was very helpful on the phone and when I said it was a rush job, he said it was no problem and he was going to head to the Post Office right away with the parts so I could get them the next day. A top bloke! :D

I speak as I find and I have found them to be a pretty damn good bunch.

Others may have had other experiences which left them feeling let down, but hey, that's life for you! :roll:

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Re: charles ware morris minors

Postby SGTBILKO » Tue Nov 30, 2010 8:32 am

Well, I have read some of the old posts regarding CW. To say nobody is bashing this company is disingenous. Good to see that we a getting views which redress the balance though!

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Re: charles ware morris minors

Postby Jonah681 » Tue Nov 30, 2010 10:37 am

Well, I have read some of the old posts regarding CW. To say nobody is bashing this company is disingenous. Good to see that we a getting views which redress the balance though!
Could it not be that the trader has seen the old posts and done something about improving the standard of service? By listening to complaints and addressing the problems is the best way for any business to succeed.

The Minor market will shrink each year as cars are scrapped, so it's vital for any trader's survival to offer top service. It's not always cost that counts - value for money is more important.

In any business, customers will return if they feel valued & problems are sorted. It's much easier to keep an existing customer than to find new ones. Will Phillip return to them? I think he probably will.


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