Is it fair? No it isn’t. A new member has praised the service he has received, which he is very happy with, and he is perfectly entitled to do so. Yet others have disagreed that the service was good and implied that the company concerned must have used sub standard parts. All of these comments are purely conjecture and speculation as without a detailed examination of the cylinder head it is not known exactly what caused the problem.SGTBILKO wrote:What's happening? This thread starting by complimenting the good services of a company by taking pot-shots at them. Is this allowed? Is it fair?
Strange how it is always the same few people (including non UK residents) who keep posting insinuating remarks and negative comments about the same company, despite never having actually used their services themselves. It’s almost as though it’s all being orchestrated. There’s even a thread elsewhere, commenting on this thread, speculating on how long it will be before it gets moderated. It’s a shame that more effort isn’t spent on offering useful advice to other Minor owners rather than deliberately trying to disrupt this message board. As for the moderators ‘defending’ the company, at the end of the day we’re here to ensure that people comply with the T&C’s and the same 'defending' would apply to any company or individual who has been subjected to such remarks. It seems that responding to unfounded, unproved comments in order to add some balance, fairness and common sense to a thread is considered by some to be almost a crimeplastic_orange wrote:They'll need quite a few positives to combat the negatives of late. Hope they're learning and listening. Strange that i't's non UK residents and moderators defending them though.
I have never used the company in question myself - wrong side of the country for me - but I haven’t read or heard anything negative about their unleaded cylinder heads or their parts service. As has already been said, parts can and do fail, but are usually just replaced, so it is rare for a company to go above and beyond this service. I don’t suppose that there’s any Minor specialist who hasn’t had to replace faulty parts - I’ve had to send a few back myself to various traders over the years - but invariably the problems have been caused during the manufacturing process rather than by the trader who supplied the part. Philip, as an actual customer, is very pleased with the service he received so really it’s neither here nor there whether others feel that the service he received was somehow deficient. It’s how he feels about the service he received that counts. So Philip, thank you for posting up details of the service provided as it is always good to receive recent, first hand comment from those who have actually used the services of a trader rather than insinuation and negativity from those who have not. As has been said before on numerous occasions, the best recommendations are always those based on word of mouth from someone who has actually used the trader in question.
And as no-one has said it yet, welcome to the message board and sorry that your first post here may not have received the response that you had hoped. Maybe you could post up a photo of your car and tell us a bit about it as we like to see photo's from new members