Norton

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bmcecosse
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Norton

Postby bmcecosse » Thu Oct 13, 2011 9:52 am

Sadly not the motorbike...... Bought a Norton anti-virus one year deal for my dear lady's laptop, installed it and it boldly tells me there is 139 days protection...... All efforts to contact Norton on the matter have failed - the 'on line' virtual assistant is useless and just keeps putting out the same nonsense all the time. So - does anyone have a phone number for Norton where I can actually speak to a real person???
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PSL184
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Re: Norton

Postby PSL184 » Thu Oct 13, 2011 11:02 am

Seems you have to jump through hoops to get a phone number but available by following this link and filling in form on the "call us" link.....

https://www-secure.symantec.com/norton- ... =f-nav-cur
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bmcecosse
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Re: Norton

Postby bmcecosse » Thu Oct 13, 2011 11:50 am

Thanks for coming back to me PSL - I've been through all these hoops many times now, but don't see a 'call us' section?? Can you guide me to it in any way?
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PSL184
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Re: Norton

Postby PSL184 » Thu Oct 13, 2011 12:01 pm

Click the link I sent then look in the middle of the page at the bottom. There is a "CAll US" linky in red. It takes you through to a page where you have to provide your details before they will give you their phone number :roll:

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win
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Re: Norton

Postby win » Thu Oct 13, 2011 12:06 pm

Well that looks straight forward. NOT
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bmcecosse
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Re: Norton

Postby bmcecosse » Thu Oct 13, 2011 4:42 pm

Many thanks again for coming back to me - I eventually found my way to a 'chat' section where I was stuck for over 2 hours until I eventually encouraged Norton to give me a new Product key which has solved the problem. It took some perseverance, and Norton didn't give up easily.......
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PSL184
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Re: Norton

Postby PSL184 » Thu Oct 13, 2011 8:11 pm

Result :lol:
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bmcecosse
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Re: Norton

Postby bmcecosse » Thu Oct 13, 2011 9:26 pm

I had to demand to be passed to the 'Supervisor' - probably the same person, how would I know - and then I insisted on being passed to Customer Services. Was told they would call me within 48 hours - I insisted they call right away, and at that point the phone rang - all the way from Canada I believe! Without any further messing about they gave me a new Key, and cancelled the old one. :roll: Thanks again for coming to my aid! :D
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rayofleamington
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Re: Norton

Postby rayofleamington » Tue Oct 18, 2011 1:47 pm

kaspersky works well..
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dunketh
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Re: Norton

Postby dunketh » Fri Oct 21, 2011 1:13 pm

If running a recent version of windows, Microsoft Security Essentials teamed with the built in firewall is pretty much the best allround bet these days.
Still, congratulations for getting some sense out of Norton. :lol:
What would Macgyver do..?
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bmcecosse
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Re: Norton

Postby bmcecosse » Fri Oct 21, 2011 7:36 pm

Yes thanks - I am using the Microsoft Essentials on one machine - with some trepidation - does it really work ok ? If so - does this not put all the others out of business???
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dunketh
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Re: Norton

Postby dunketh » Tue Oct 25, 2011 3:37 pm

I am using the Microsoft Essentials on one machine - with some trepidation - does it really work ok ? If so - does this not put all the others out of business???
Yes x 2 :lol:
Although to be fair, the other big boys will always be fine. Norton and McAfee seem to be pedalling their stuff through OEMs now. I could go into an essay on av and security products but suffice to say, Security Essentials plus Windows Firewall plus common sense is fine for home use.
Malware Bytes Anti Malware (MBAM) is worth an occasional run too, belt and braces and all that.
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micstersmoggy
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Re: Norton

Postby micstersmoggy » Sun Jan 01, 2012 4:17 pm

not surprised so many people have problems with Norton i used it in the earlier days and it acted like a virus itself. had to down load a tool to eliminate it, shocking software, no wonder its always half price they would have to pay me to use it.

MarkyB
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Re: Norton

Postby MarkyB » Sun Jan 01, 2012 8:30 pm

Norton is only surviving by paying to get pre installed on new laptops and PCs as far as I can tell.
It has had a terrible reputation as nagware and being a resource hog for a very long time.
Microsoft security essentials seems to do a reasonable job, it's early days yet.
If I won the lottery and was going to pay for anti-virus software, I'd get Kaspersky but I don't buy lottery tickets and manage with AVG and a very cynical attitude to emails that arrive in my inbox.

"Once you break something you will see how it was put together"

Pikey
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Re: Norton

Postby Pikey » Sun Jan 01, 2012 8:50 pm

I cant recommend, microsoft essentials enough, its free and updated almost daily, and is supported by windows, so theres not problems with incompatibility etc.

I used to have kaspersky on the laptop, but it didnt tell me I had a virus. I had unknowingly picked up a virus and a particularly nasty one that gave someone all my bank details the next time I visited my on-line banking account (Im guessing that how the git got them). After the fraud, I checked the laptop and hey presto a nasty one lived on it, called "whosonkaysweb".

My IT expert in work managed to remove the virus, and removed the kaspersky and installed Microsoft essentials.

My dad also used to have kaspersky on his laptop as well, but his laptop recently crashed shortly after a windows update and the IT people put it down to the kaspersky not "getting on" with the new windows update apparently. Hes also got the windows essentials.


Cheers

S


beero
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Re: Norton

Postby beero » Sun Jan 01, 2012 10:29 pm

I have Microsoft Essentials running for the last few months and it seems very good.


Jackoblara
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Re: Norton

Postby Jackoblara » Sun Mar 03, 2019 9:56 am

MarkyB wrote:
Sun Jan 01, 2012 8:30 pm
Norton is only surviving by paying to get pre installed on new laptops and PCs as far as I can tell.
It has had a terrible reputation as nagware and being a resource hog for a very long time.
Microsoft security essentials seems to do a reasonable job, it's early days yet.
If I won the lottery and was going to pay for anti-virus software, I'd get Kaspersky but I don't buy lottery tickets and manage with AVG and a very cynical attitude to emails that arrive in my inbox.
Lucky you :lol:

alanworland
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Re: Norton

Postby alanworland » Sun Mar 03, 2019 11:48 am

Avast works for me.
Good to see BMC popping up from time to time!

Alan
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les
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Re: Norton

Postby les » Sun Mar 03, 2019 1:00 pm

This thread is getting on for 8 years old, unfortunately bmc won’t be popping up any more. :cry:


alanworland
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Re: Norton

Postby alanworland » Sun Mar 03, 2019 2:41 pm

Yes, I remember the sad occasion but it's nice to remember him.

Alan
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